Reference

How We Protect Your Personal Data

At watitoto 124, your personal data — including account details, transaction records with DANA, OVO, GoPay and QRIS, and device activity — is handled with strict internal controls.

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction privacyAccount-level data access on requestRetention periods clearly definedIndonesia-applicable data practices

Browse lobby Read FAQ

Explore What Data We Collect and Why

watitoto 124 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register and use watitoto 124, we collect the information needed to operate your account — your name, email address, login credentials, and payment method details such as your linked DANA wallet, OVO account, GoPay number or QRIS identifier. We also record transactional data each

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time a deposit or withdrawal is processed, so our finance team can verify and reconcile movements accurately. Device identifiers and session logs help us detect unusual login attempts and protect your account from unauthorised access. We do not sell your personal data to third parties. Sharing
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with service providers only occurs where those parties are contractually bound to the same data-protection standards we apply internally. Eligibility to use our services depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to correct information on your account, or need to submit a formal data-access request, our privacy support team is reachable seven days a week. You can contact us through live chat on the website between 08:00 and 23:00 WIB, via email at any hour for non-urgent matters, or through our dedicated account-settings privacy form — all three channels are monitored by staff who can action changes directly on your profile.

Team online

Live Chat Support

Available 08:00–23:00 WIB daily. Our support agents can pull up your account record, confirm what data we hold, and escalate deletion or correction requests to the privacy team within the same session.

Email Privacy Request

Send a detailed data-access or correction request to our privacy inbox at any time. We aim to acknowledge within 24 hours and resolve standard requests within five business days of identity verification.

Account Settings Form

Log in to your watitoto 124 account, navigate to Account Settings, then Privacy, and submit a structured request form. This path is the fastest for routine updates such as changing your marketing preferences or linked payment details.

HOW WE HANDLE DATA

Browse Our Data Handling and Security Practices

Data security at watitoto 124 is operational, not just a statement. Every layer — from the moment you enter your DANA or OVO details to the point a withdrawal hits your account…

Data Encryption

All personal and financial data — including your linked GoPay number and QRIS identifiers — is encrypted using AES-256 at rest and TLS 1.3 in transit. No payment credential is stored in plain text anywhere on our infrastructure.

Cookie Management

We use session cookies to keep you logged in, preference cookies to remember your lobby layout, and analytics cookies to understand page performance. You can adjust cookie permissions inside Account Settings at any time without losing your session data.

Account Security Controls

Two-factor authentication is available on every account and we recommend enabling it via the Security tab in your profile. Login alerts are sent by email whenever a new device or IP address accesses your account for the first time.

Data Retention Policy

Transaction records tied to DANA, OVO, GoPay and QRIS deposits are retained for a minimum of five years to satisfy financial-record obligations. After your account is closed, non-financial personal data is deleted within 90 days unless retention is required by applicable regulation.

Third-Party Data Sharing

We share data only with payment processors, identity-verification services and fraud-detection providers. Each third party signs a data-processing agreement that prohibits them from using your information for any purpose outside the specific service they provide to us.

Your Right to Access and Correct

You may request a copy of all personal data we hold on your account, ask for corrections to inaccurate records, or request deletion where no legal-hold obligation applies. Requests submitted via the Account Settings privacy form are actioned fastest, typically within three business days.

Open the Answers to Common Privacy Questions

The questions below cover the most common things you may want to know about how watitoto 124 collects and manages personal data, how to exercise your data rights, and what happens to your information if you decide to close your account. If your question is not listed here, reach our privacy team through live chat or the in-account privacy form during service hours.

We collect your name, email address, date of birth, and the payment method you register — such as your DANA wallet number, OVO account or GoPay identifier. Device details and session logs are also recorded for security purposes from your first login onward.

Transaction data is shared only with the relevant payment processor — DANA, OVO, GoPay or QRIS — to complete the transfer. Beyond that, no financial data leaves our systems except where a legal obligation or fraud-investigation process specifically requires it.

Transaction records are retained for at least five years to meet financial-record requirements. Non-financial personal data such as your email preferences and device logs is deleted within 90 days of account closure, unless a regulatory hold applies.

Yes. Log in to your account, go to Account Settings, then Privacy, and submit a data-access request. We will compile and deliver your data file within five business days of verifying your identity. You may also send this request to our privacy email inbox.

Submit a correction or deletion request through the Account Settings privacy form or via live chat between 08:00 and 23:00 WIB. Corrections to basic profile fields are usually applied on the same day; deletion requests are reviewed against any applicable retention obligations before we proceed.

We use session, preference and analytics cookies. Session cookies keep your login active; preference cookies remember your lobby layout. You can review and turn off non-essential cookies at any time inside the Cookie Preferences section under Account Settings without disrupting your active session.

Where local law permits or requires us to disclose personal data to a regulatory or law-enforcement body, we comply with that obligation. We will notify you of any such disclosure where we are legally permitted to do so, and we limit shared data strictly to what is requested.

How We Protect Your Personal Data

Reach Us About Your Privacy Rights

Live Chat Support

Email Privacy Request

Account Settings Form

Browse Our Data Handling and Security Practices

Data Encryption

Cookie Management

Account Security Controls

Data Retention Policy

Third-Party Data Sharing

Your Right to Access and Correct

Open the Answers to Common Privacy Questions

01 What personal data does watitoto 124 collect when I open an account?

02 Is my DANA or OVO transaction data shared with anyone outside watitoto 124?

03 How long does watitoto 124 keep my account data after I close my account?

04 Can I request a copy of all the data watitoto 124 holds about me?

05 How do I ask watitoto 124 to correct or delete my personal data?

06 Does watitoto 124 use cookies and how do I manage them?

07 What happens to my data if Indonesian law requires watitoto 124 to disclose it?

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